To provide you with the best customer experience, empower employees and ultimately, become a truly agile organization, Orange has adopted a seasonal approach.
Our customer-centric approach has long been an innate part of who we are at Orange. And now, with the unpredictable nature of the international wholesale market, this core value is more important to us than ever before. These new and testing times have prompted us to review and modify our methods, helping us to become a truly agile and fluid organisation.
However, the restructuring of our internal strategy is not only aimed at benefiting you, but also at enhancing your performance for your own customers. With this in mind, we have integrated a seasonal, thematic approach to better direct our actions. The specific topics, such as Connectivity, Customer Value, “Here For You” and now “Agile Together”, help us to realign our focus, coordinate our product launches and meet industry requirements.
These simple, concentrated periods combined with our enhanced digitalisation, have meant that we can interact with you more regularly and promote offers tailored to your needs. The positive contributions of our seasonal agility are evident and wide-reaching. We have enhanced our online presence, from social media to webinars, and our Focus Magazine is a means for us to stay in touch and for you to remain constantly aware of our new and dynamic solutions.
At Orange, we also adopt a progressive business style which involves delivering value in short, frequent cycles. This ensures our solutions consistently reflect your evolving preferences, ultimately bringing you optimum value. Furthermore, our collective focus on a particular topic has further empowered our teams.
At Orange we listen to you, react, adapt and work together hand-in-hand in order to provide you with the best customer experience.
