Get always-on customer services
at your fingertips with Click
Discover Click’s customer service features, your reliable solutions for solving technical issues swiftly, and accurately from your preferred interface.
Our commitment
Diverse 24/7 customer support options
Our NaaS platform extends the benefits of Click’s online connectivity ordering and wholesale offer management to after-sales assistance.
Orange Wholesale’s Click technical support offers a robust and efficient online incident management and resource planning system designed to help you resolve issues quickly:
- Check maintenance schedule online and set up alerts for your networks
- Access instant answers with a detailed written FAQ
- Create a technical ticket for interrupted or degraded service
- Request help for dealing with our NaaS platform features
- Contact us anytime
Benefit from centralized, APized ticketing
With Click’s detailed, centralized ticketing, network performance and billing history, our user platform ensures that every problem is addressed promptly and effectively.
And with Click’s ticketing API, you can even access all tickets from your user interface of choice, empowering you to control multi-supplier connectivity end-to-end, all in one place.
Features & Benefits
Empower your operations with essential features
Empower your operations with essential customer service features within Click, Orange Wholesale’s Naas Platform.
Experience the benefits of our advanced technical support system with these advanced features:
Ticketing platform
Streamline incident resolution with our ticket creation tool, allowing customers to submit and track their tickets seamlessly.
Maintenance insights
Access complete insights into planned maintenance schedules, enhancing your overall service experience and minimizing disruptions.
Progress updates
Monitor trouble ticket progress and communicate effectively with regular email updates, ensuring efficient and timely resolutions
Customer testimonial
Sascha AE
Regional Sales Manager MEA at Teways
“Support issues are dealt with by logging support tickets on the Orange Customer Portal and turnaround times are efficient, and well communicated. They take everything step-by-step to give their clients the best results and fix the issue timeously. We are also enjoying using Orange’s Customer portal to monitor our traffic, as well as support. And we are sure that the confidentiality of our data is respected.”
Start designing your connectivity with Orange Wholesale’s Click
Become a power user and explore the ever-expanding Click NaaS environment to achieve more.
