We are increasing the level of automation in our processes, networks and IT to bring you “peace of mind” and to meet your needs in a fast evolving environment.
At Orange, everything we do starts and ends with you, our customer. We place you at the centre of actions and we bring you the key elements that are essential for you and for your own customers. We bring you a comprehensive and diversified set of solutions, high quality global reach, leading edge cybersecurity tools, R&D programmes to accelerate innovation, and visionary digital foresight. In turn, we leverage the power, culture and future vision of the Orange Group, to support your future growth.
Our first priority is to implement “customer centricity” within every aspect of our business. This means that your challenges become our challenges, and that we mobilise all our assets to help you address each one successfully. We stay in tune with you at all times through our design thinking approach, so we can create the new components to closely mirror your needs. And we empower our teams so that they can better support you and your business.
Our evolving customer service pledge and our newly launched 3-tier bespoke business model are a result of this new way of working. This customer spirit is thriving in our local sales and support teams who are based in 17 countries around the world. They play a vital role with personalised support, right from the moment you contact us, through delivery of your order and all along the lifecycle of your Orange solutions.
We focus on enabling fluid customer interactions through a new digital platform to provide detailed business information and online purchase options. For instance our new website allows you to order your Ethernet links online in real-time. The recent launch of a similar value proposition called “IP Transit Online represents our latest step towards easier digital interactions with you.
And we are continually extending our network reach and the diversity of our solutions to support all aspects of your growth. Our extensive plan for expansion of our submarine cables, backbone as well as IP and Content PoPs in Europe, Asia, the Middle East and Africa is an illustration of our commitment to providing you with one of the highest quality reaches you will find on the market. This global connectivity is the foundation of our 360° solutions portfolio, which can empower your end-to-end needs in terms of voice, messaging, connectivity, bandwidth, content, security and anti-fraud.
But, more significantly, we want to be your partner to future-proof your business. R&D and innovation have always been in the Orange DNA and we strive to promote this within our wholesale activities. We are working to enable new capabilities around outsourcing of voice, SMS and roaming management, enhanced and on-demand connectivity, as well as mobile services supporting 5G and Internet of Things.
We are mindful that the increasingly complex nature of our industry makes it crucial to create strong partnerships. These partnerships must not only be made with vendors and other innovative service providers, but also with you, to make “customer intimacy” our reality. All this is possible only thanks to our flexible, intelligent, and committed teams that are able to collaborate and support you seamlessly within the new virtual workplace. Our rapid reaction to the COVID-19 challenge is a tribute to the resiliency of our people, who are working to empower your success in this increasingly volatile world.
