Orange Centrafrique is the market leader in the Central African Republic, offering mobile and fixed services. They have a market share of around 60% in mobile services, 65% in fixed B2B services and over 90% in mobile money. Abdoul Karim Diawara, Orange Centrafrique's Marketing, Commercial and Customer Experience Director (CCO), emphasizes the importance of service quality and reliability for their customers.
Orange Centrafrique recently obtained a license to manage its own international voice interconnection and Orange Wholesale was the obvious choice for this partnership. Orange Centrafrique was given only 1 months’ notice before the closure of the carrier providing the interconnection. Abdoul Karim Diawara said that our responsiveness and support enabled them to set up their new international gateway in time for the handover from the previous carrier. Abdoul Karim Diawara also explains that their partnership with us has been instrumental in improving the quality of their international voice services: "This interconnection has significantly improved our Quality of Service (QoS), resulting in a better Answer Success Rate (ASR) and positive feedback from customers and employees making international calls." As a result, the new interconnection has led to a significant increase in traffic from an average of 9,000 minutes to over 10,000 minutes per day.
Our Hubbing offer allows Orange Centrafrique to adapt the quality of service and pricing to the criticality of each voice destination. Premium destinations use Hubbing Intense and benefit from high quality direct international routes, while less critical destinations use Hubbing Essential and benefit from the best quality/price ratio.
Abdoul Karim Diawara is delighted with the effectiveness of our online user portal, Click, and the richness of its functionalities. "The Click online user portal is a really well-designed tool that really stands out from other online portals. It's important that everyone understands how it works to get the most out of it”. He and several other teams use the tool to monitor traffic and performance, retrieve invoices, and manage incidents. All of these features make administration easier and streamline processes. He adds: "Ticket management is very useful for tracking the progress of requests and resolving issues quickly."
He concludes: "We are confident that this collaboration will position us well to meet future challenges and continue to grow as a leading operator in the Central African Republic.
