Raphaël Adou, Head of Trading and Projects team at Orange Ivory Coast, is committed to keeping the company at the forefront of the telecommunications market in Côte d'Ivoire. Their commitment to service quality and reliability is paramount, which is reflected in their position as the leading operator with the highest number of subscribers and exceptional network quality. "Quality of Service (QoS) is our guiding principle and we have made significant investments to ensure customer satisfaction" he emphasizes.
According to Raphaël Adou, working with Orange Wholesale has been crucial to the company's success with both B2C and B2B customers. "Their responsiveness and support have enabled us to significantly improve our international interconnection capabilities," he notes. He adds: "Orange Wholesale knows how to support and advise us well; we appreciate the wide range of services they offer. We buy all types of solutions - voice, data and mobile data - and they all more than meet our expectations. Thanks to our solutions and our shared focus on quality of service, Orange Ivory Coast has seen a remarkable increase in traffic. For example, IP Transit capacity has increased from 10 Gbps to hundreds of Gbps in just a few years, demonstrating the effectiveness of our joint efforts.
"Quality of Service (QoS) is our guiding principle and we have made significant investments to ensure customer satisfaction."
Raphaël Adou, Head of Trading and Projects team at Orange Ivory Coast
Raphaël Adou highlights the benefits of having a direct connection to the nearest IP Transit PoP in Abidjan, allowing his company to benefit from the native redundancy of the Orange Wholesale network, which greatly reduces the likelihood of complete service outages, providing a more reliable and stable experience for customers and ultimately increasing their overall satisfaction. The March 2024 submarine cable incident has made us realize that there are still single points of failure in our connectivity. It is essential that we tackle them shortly and we are confident that, with the support of Orange Wholesale, we will find an adequate solution.
To increase efficiency, Raphaël Adou and other teams frequently use Click to manage all the services the company purchases from us, as well as key processes, such as opening and tracking incident tickets, reviewing invoices, or monitoring EVPL, IP transit and voice traffic and service performance. As an administrator, he has the ability to create user accounts and assign permissions to users within the organization to ensure appropriate levels of access. Reflecting on the benefits, he says, "Click is a very feature-rich portal. It enhances our decision-making capabilities and improves our responsiveness to customer needs. In conclusion, Raphaël Adou is confident that the partnership with Orange Wholesale will position them well to meet future challenges and continue to grow as the leading operator in Côte d'Ivoire. "We are committed to providing the best services to our customers and look forward to exploring new opportunities together," he concludes.
