Every year, Orange Wholesale International conducts a customer satisfaction survey. The aim is to take the pulse of our customers. It also helps us to improve our services and provide you with an ever better customer experience. The “Best Wholesale Operator” award we won at the World Communication Awards should encourage us to go further in the pursuit of excellence.
Our commercial relationship has been strengthened with 9 out of 10 of our customers praising us. This is a fantastic achievement for our sales teams and a real source of pride. In your feedback, some of you affirmed that “Orange always provides great sales support and an excellent response to all queries” while others said “the level of professionalism of IC staff during the project phases and in operation are the reasons why I gave a score of 10.”
85% of our customers recommend us and this figure has been steadily increasing over the last 5 years. It also shows that 75% of respondents have a strong preference for Orange as a business partner. This is reflected in a Net Promoter Score (NPS) of 24, a score that remains stable despite the context and confirms that you appreciate the new support options we offer.
To improve your customer experience and increase your empowerment, we need to encourage the use of digital tools. We've found that they act as a catalyst for customer satisfaction, increasing NPS by 20 points. Customer service is therefore critical to create an outstanding business relationship. That's why we support you and improve the level of service we provide by increasing our responsiveness, the excellence of our responses and by offering a wide range of solutions.
We thank you warmly for your trust.
