Online help for customer inquiries

Customer support is now available on your Customer Portal. You can access the planned work list, as well as create incident tickets and manage them. To open an access to Customer support online, please contact your Account Manager. 

Access Orange eCare here     More about Orange eCare here


How to get in touch with the Customer Support Center International Wholesale (CSCIW)

Universal toll free number : +800 20 23 20 23*
US toll free number : +1 866 756 79 55
France toll free number : 0800 20 23 20
Direct number : +331 53 19 39 32
E-mail address for fault management:
E-mail address for planned maintenance:
Escalation contacts
All first level escalations should go the CSCIW  first.
All escalations are to be requested and handled through the CSCIW which will activate the person on duty. 

*: International toll-free number available from the following countries:
Argentina, Australia, Austria, Belgium, Bulgaria, Brazil, Canada, China, Cyprus, Colombia, Czech Republic, Denmark, Finland, France, French West Indies, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Luxembourg, Macao, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Panama, Philippines, Poland, Portugal, Russia,  Singapore, South Africa, Spain, South Korea,  Sweden, Switzerland, Taiwan, Thailand, United Kingdom, USA

86% of our customers tell us they are satisfied or very satisfied with the way their offers are implemented
Commercial relationship
94% of our customers are satisfied or very satisfied with their account manager and 90% of our customers commend us
Billing & cash management
90% of our customers are satisfied or very satisfied with our billing process