Orange, when conducting its business and in compliance with the applicable laws in France and Europe, undertakes to ensure the protection, confidentiality and security of the personal data of the individuals who use its services, and to respect their privacy.
The purpose of this notice is to provide you with information about the processing of personal data carried out by Orange SA / Wholesale International entity, as data controller in the context of its B2B activities as a provider of international connectivity. Any subsequent reference to Orange Wholesale International in this document refers to Orange SA / Wholesale International entity.
This notice is applicable to the products and services offered by Orange Wholesale International and presented on the website https://wholesale.orange.com/international/.
Specific information brought to the attention of our partners concerning a particular offer or service may be added to it.
Orange Wholesale International is a provider of international connectivity services with comprehensive solutions for operators, content providers and wholesalers. We offer a wide range of services in the areas of international voice transit and messaging, roaming, bandwidth, IP transit, security and the fight against fraud.
Orange Wholesale International is processing personal data as a data controller when providing international electronic communications services for its domestic and international transit operator partners in the wholesale market.
In certain cases, Orange Wholesale International may also act as a data processor on behalf of its customers or operator partners, in accordance with the conditions defined in the contracts relating to these offers. The responsibilities and obligations arising from it are contractually framed and comply with the EU General Data Protection Regulation (GDPR).
Orange Wholesale International only processes personal data for specific, explicit and legitimate purposes. The processing is conducted as part of the commercial activities of Orange Wholesale International (commercial prospecting, execution of contracts entered into with operator partners, etc.).
The data processed are retained for the period necessary to fulfil the purposes listed above, according to the duration of the commercial relationships and duration of each of the contracts entered into.
Orange only processes personal data or a category of personal data if it is strictly necessary for the purpose pursued, as detailed above.
These data are those necessary for the routing of electronic communications and that the operators need to exchange for that purpose. They are supplemented by information necessary for billing generated by the equipment of Orange Wholesale International during the execution of its services.
These data are the following:
These data are communicated to us directly by the data subjects or by their employer as part of the commercial relationship. These data are limited to the strict minimum necessary to identify the contacts at our partners and manage the commercial relationship.
These data include:
The data collected are intended for internal services of Orange SA, its subcontractors and partners during operations in which they may be required to intervene (organisation of events, for example).
The data may also be processed by partners of Orange SA acting as data controllers.
The data collected may need to be processed outside the European Union. In this case, Orange Wholesale International takes the necessary measures with its subcontractors and partners to guarantee an adequate level of protection of your data in compliance with the applicable regulations.
Orange Wholesale International has no contractual relationship with the end users of its telecommunications and international connectivity services and does not process any data (first and family name, date of birth, etc.) that would directly identify these users.
The electronic communications services provider remains the point of contact for the users of electronic communications services in accordance with the conditions that the provider communicates to its customers.
As an employee of Orange Wholesale International’s partner, you have the right to access, correct and delete your data. You are also entitled to object to the processing of your data carried out by Orange Wholesale International or ask for its limitation, when applicable.
To exercise your rights,you must contact your employer, who will pass on the request to Orange Wholesale International.
When necessary, you may also contact your sales contact at Orange Wholesale International and, as appropriate, inform your employer.
Furthermore, Orange confirms that it has appointed a Personal Data Protection Officer (DPO) (group-dpo.personal-data@orange.com) and informed the French Data Protection Authority (CNIL) thereof.
If your exchanges with Orange Wholesale International have not been satisfactory, you may also file a complaint with the French Data Protection Authority (CNIL), which oversees compliance with the obligations concerning personal data in France.
Orange Wholesale International ensures that your data are processed securely and confidentially, including if certain operations are carried out by subcontractors.
To this end, we have put in place appropriate technical and organisational measures to avoid your personal data being lost, misused, corrupted or deleted. These measures are adapted according to the level of sensitivity of the data processed and the level of risk represented by the processing or its implementation.
This notice may be subject to modifications and the latest version is available here.
Last update on September 2025.
