Orange eCare Technical Support offers a robust and efficient online incident management system designed to help you resolve issues quickly.
With a detailed ticket history, our platform ensures that every problem is addressed promptly and effectively.
Experience the benefits of our advanced technical support system with the following features:
Streamline incident resolution with our ticket creation tool, allowing customers to submit and track their tickets seamlessly.
Access complete insights into planned maintenance schedules, enhancing your overall service experience and minimizing disruptions.
Monitor trouble ticket progress and communicate effectively with regular email updates, ensuring efficient and timely resolutions
Our commitment to support extends beyond incident resolution. Access a wealth of resources and personalized assistance through the eCare portal:
Sascha AE
Regional Sales Manager MEA at Teways
“Support issues are dealt with by logging support tickets on the Orange Customer Portal and turnaround times are efficient, and well communicated. They take everything step-by-step to give their clients the best results and fix the issue timeously. We are also enjoying using Orange’s Customer portal to monitor our traffic, as well as support. And we are sure that the confidentiality of our data is respected.”
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