e& Egypt is a prominent telecommunications provider, part of the larger e& Group, known for its commitment to innovation and excellence in the telecommunications sector. With a focus on delivering high quality services and solutions, e& Egypt is dedicated to meeting the evolving needs of its customers in a rapidly changing market. Haitham El Genedy, Head of Domestic Wholesale and International Data Business at e& Egypt, has witnessed first-hand the transformation of journey that the International Data unit, which has successfully shifted its focus from a cost center to a profit center.
The team's recent initiatives, including ordering IPL and EVPL services from Orange Wholesale, have significantly improved operational capabilities. Haitham El Genedy highlights the fact that working with Orange, a Tier 1 player with a large global footprint, is a strategic advantage for e&. He quotes: "By capitalizing on an alliance with a giant partner, we can expand our company's reach and improve our service delivery."
"By capitalizing on an alliance with a giant partner, we can expand our company's reach and improve our service delivery."
Haitham El Genedy, Head of Domestic Wholesale and International Data Business at e& Egypt
Haitham El Genedy emphasizes that the service delivery and quality are exceptional, noting; "Our time-to-resolution is very good, ensuring that we meet our customers' needs promptly and efficiently. A key aspect of the partnership with Orange is the positive attitude shared by both teams, demonstrating flexibility and a willingness to adapt to the market, which is crucial in Egypt's rapidly evolving landscape".
